Frequently Asked Questions

Everything You Need to Know

Quick answers to the questions our guests ask most. Can't find what you're looking for? WhatsApp our concierge — we reply within minutes.

What is Bali airport meet and greet?

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Bali airport meet and greet is a professional assistance service where a licensed greeter meets you at Ngurah Rai Airport and escorts you through immigration, customs, baggage claim, and to your transport.

How much does Bali meet and greet cost?

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Packages start from $105/person (Essential), $500/person (Premium), and $1500/person (VVIP). Individual services like fast track start from $105.

Is Bali meet and greet worth it?

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Yes. The service saves 45-120 minutes of queuing time and eliminates airport stress. At $105/person, most travelers consider it the best money spent on their trip.

How do I book?

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Book online at balimeetandgreet.com/book-now or via WhatsApp. You receive instant confirmation with your greeter details.

What is fast track immigration?

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Fast track uses an authorized priority lane to bypass the general immigration queue. Processing takes 2-5 minutes regardless of how busy the airport is.

Is fast track legal?

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Yes. Our fast track service uses officially authorized priority lanes sanctioned by Ngurah Rai Airport authorities.

Do I need a visa to enter Bali?

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Most nationalities (90+) can get a Visa on Arrival (VOA) for IDR 500,000 (~$32). Our team assists with VOA processing.

What if my flight is delayed?

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We monitor all flights in real time. If your flight is delayed, your greeter adjusts automatically at no extra charge.

Is the service available 24/7?

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Yes. We operate 24 hours a day, 7 days a week, including all holidays.

Can I cancel my booking?

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Free cancellation up to 24 hours before service. Within 24 hours: 50% fee. See our cancellation policy.

Do you serve domestic flights?

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Yes. We offer meet and greet for both international and domestic flights at Ngurah Rai.

How far in advance should I book?

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48-72 hours recommended, especially during peak season. Last-minute bookings accepted up to 4 hours before arrival.

Can children use the service?

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Yes. Children under 3 are free. Ages 3-12 receive a 50% discount.

Do you provide airport transfers?

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Yes. Combine meet and greet with a private transfer to any destination in Bali.

What languages do your greeters speak?

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English, Indonesian, Mandarin, Japanese, Korean, and other languages on request.

How do I find my greeter?

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Your greeter waits at the arrival gate with a name board. We send their photo and phone number 24 hours before arrival.

Do you offer departure services?

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Yes. Our departure meet and greet covers check-in, immigration, and gate escort.

Is VIP lounge access included?

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Lounge access is included in Premium (departure only) and VVIP packages. Available as an add-on — Ask for Price.

Can you help with lost luggage?

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Yes. Our team helps file claims with the airline and coordinates luggage delivery to your hotel.

Do you offer group discounts?

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Yes. 5-9 guests: 10% off. 10-19: 15% off. 20+: 20% off + free coordinator.

Still Have Questions?

Our concierge team is online 24/7 via WhatsApp. Get personalized answers in minutes.

Book via WhatsApp Now

Or email: sales@balipremiumtrip.com | Call: +62 811 3809 193